Description

MODULE MT202 – HUMAN RELATIONS AND PROBLEM SOLVING

• Statehowasupervisor’sperformanceisevaluated. Identify the challenges that the transition in to supervision brings.
• List the resources, techniques, and characteristics a successful leader uses to get the job done.
• State the advantages of using various approaches to lead people effectively.
• Communicate effectively.
• Complete a task analysis.
• Name nine essential elements on a job orientation checklist.
• List the six steps for on-the-job training.
• Explain the nine steps for conducting a performance appraisal.
• Identify the root causes of performance problems and how to handle conflict.
• 1Explain how moving up the management ladder affects a supervisor’s ownership of time.
• Construct a “To Do List” for on-the-job use.
• Explain the nature of managerial decision making and problem solving.
• Determine the relationship between problem solving and decision making.
• Identify environmental influences on decision making.
• Cite the advantages and disadvantages of group involvement in decision making.
• Distinguish between routine (programmed) and non-routine (non-programmed) decisions.
• Describe the critical role of implementation and evaluation on future actions.