Human Relations and Proglem Solving – Module ID MT202-01

Human Relations and Proglem Solving – Module ID MT202-01


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  • Statehowasupervisor’sperformanceisevaluated. Identify the challenges that the transition in to supervision brings.
  • List the resources, techniques, and characteristics a successful leader uses to get the job done.
  • State the advantages of using various approaches to lead people effectively.
  • Communicate effectively.
  • Complete a task analysis.
  • Name nine essential elements on a job orientation checklist.
  • List the six steps for on-the-job training.
  • Explain the nine steps for conducting a performance appraisal.
  • Identify the root causes of performance problems and how to handle conflict.
  • 1Explain how moving up the management ladder affects a supervisor’s ownership of time.
  • Construct a “To Do List” for on-the-job use.
  • Explain the nature of managerial decision making and problem solving.
  • Determine the relationship between problem solving and decision making.
  • Identify environmental influences on decision making.
  • Cite the advantages and disadvantages of group involvement in decision making.
  • Distinguish between routine (programmed) and non-routine (non-programmed) decisions.
  • Describe the critical role of implementation and evaluation on future actions.


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