Issues and Resolutions – Module ID 44104

Issues and Resolutions – Module ID 44104

$20.00

While planning and managing projects, there will be issues and challenges that need to be resolved. An effective project manager will be able to resolve issues before they become serious problems. In this module, you will learn two essential management skills: problem solving and negotiating.

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Description

Overview

Learning Objective 1 – Successful completion of this module prepares trainees to: Describe the problem-solving process.

  • Describe how to recognize ineffective problem-solving techniques.
  • Explain the use of the problem-solving ladder. c.Describe the fact-finding process.

Learning Objective 2 – Successful completion of this module prepares trainees to: Describe effective negotiating methods.

  • Identify the phases of negotiation.
  • Understand the six negotiating strategies.
  • Explain how to use communication signals in negotiations.
  • Describe how dispute resolution is achieved.

Performance Tasks

  • Demonstrate the use of problem-solving techniques

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