Description

Overview

Learning Objective 1 – Successful completion of this module prepares trainees to: Describe the problem-solving process.

• Describe how to recognize ineffective problem-solving techniques.
• Explain the use of the problem-solving ladder. c.Describe the fact-finding process.

Learning Objective 2 – Successful completion of this module prepares trainees to: Describe effective negotiating methods.

• Identify the phases of negotiation.
• Understand the six negotiating strategies.
• Explain how to use communication signals in negotiations.
• Describe how dispute resolution is achieved.

Performance Tasks

• Demonstrate the use of problem-solving techniques